To oversee the effective execution of the outlet.
The Service Agent is highly committed to guest needs/necessities and care of the establishment. Responsible for the outlet set up and its operation organization according to the policy and service standards and SOP’s.
Duties And Responsibilities
Serve and clear food and beverage items in an unobtrusive and professional manner
Carry trays and set up trolleys with linen, china, glass and silver
Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests
Ensures that effective link is maintained between kitchen and service areas
Handle guest complaints according to policy
Ensuring the outlet set up is according to set standard
Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
To understand all food and beverage items offered, including ingredients, methods of preparation and proper serviceTo promote good public relations and handle complaints or concerns of guests
To work in co-operation with the Chefs
To maintain inventories and par stocks
To provide lateral service within the hotel whenever needed
Ensure closing of the restaurant is carried out as per the standard checklist provided and no pending tasks
Qualifications And Experience
Essential:
A total of 2-4 years Food and Beverage experience
2 years minimum in a similar role in a 5 * international environment
Desirable:
Experience working in a multi-cultural environment
Organized and well planned
Able to work with speed and efficiency throughout maintaining positive attitude
Qualifications
Essential:
High school Diploma.
Previous 5* hotel experience in the restaurant
Desirable:
Hotel School Degree or diploma or equivalent
Up-selling skills training, HACCP
WSET level 1 or equivalent
Arabic Language
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https://www.linkedin.com/jobs/view/3799270845/?
