Store Merchandise/ Merchandising
· Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate
· Ensure and monitor promotions, sell offs and ageing stocks
· Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items
· Collate and provide information about the customers(likes,dislikes and opinions) to the buying and designing team
· Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
· Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
· Execute price revisions suggested by corporate.
Customer Service
· Monitor and ensure adherence of customer service standards within the department
· Provide customer satisfaction by delivering exceptional customer service
· Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
· Communicate appropriately with customers including proactive greeting and acknowledgement
· Deal with customer queries and complaints effectively
· Follow procedures for dealing with specific customer orders
· Ensure confidentiality with respect to Landmark retail/store sales information.
People Management / Mentoring
· Support induction of new recruits through buddy system
· Hold weekly and monthly meeting to communicate performance high and lows
· Monitor and facilitate complaint resolution of direct reportees/team members
· Coach and sponsor sales associate within the department
· Oversee deployment and drive motivation levels of the team members
· Mentor team members to ensure greater customer service orientation
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